7 Steps to Effective Communication
The success of any business or organization depends largely on how effectively the members communicate. The ability to speak well is a minimum requirement of some businesses when hiring. Whatever the job, business professionals require extensive use of oral communication when carrying out their duties. Effective communication involves: Listening: Good listening skills and showing a genuine interest are attributes of a successful communicator. Sales associates who actively listen to customers inquires and complaints are more able to solve problems and gain customer loyalty. Use Names: When meeting people make sure you hear the person's name and use it right away so you will remember it. If you are not sure what the person said, ask him/her to repeat it. Get to the Point: Show value for people's time by being as concise as possible when giving information. Do not give lengthy, unnecessary details and don't make excuses for your mistakes. Answer the question and give important information only. Let Others Talk: Don't be a person who does all the talking. What you are saying may be of interest to you only. Keep the other person in mind, giving him/her a chance to be a part of the conversation. Look for signals that you may be boring your listener and ask questions to involve them in the conversation. Non-verbal Language: Nine-five percent of our communication is non-verbal, which includes: eye movement, tone of voice, posture, facial expressions and hand gestures. When talking to someone keeping eye contact without staring shows a sense of confidence. Be aware of non-verbal communication and keep it consistent with your message. Vocal Cues: Do not use an excessive amount of 'filler' words (sayings or words repeated often), sounds such as "uh, um" or use lengthy pauses during conversation. The listener will lose interest in what you are saying and will become bored. Create an Atmosphere of Openness: To establish a good relationship with customers and create a comfortable atmosphere be attentive to the number of interruptions. Give your customer/acquaintance your undivided attention by not keeping physical barriers (such as desks) between you. Avoid trying to communicate in a busy area and keep your focus on the listener. Sheila Dicks is a wardrobe and image consultant who teaches women how to improve their image and how to look slimmer by dressing to suit their body type. Visit her at http://www.sheilasfashionsense.com to download a copy of her e-book Image Makeovers and get How to Build a Wardrobe free.
Related News
The big letdown - The Gazette (Montreal)
The big letdownThe Gazette (Montreal), Canada -Oct 4, 2008About a year ago, the career coaches at Youth Employment Services Montreal began noticing an increase in the number of depressed and anxious job seekers ... |
Manufacturers face lack of new workers - Green Bay Press Gazette
Manufacturers face lack of new workersGreen Bay Press Gazette, WI -8 hours agoWe manufacturers have to get people, and especially young people, to realize that careers in manufacturing are good for their future and that many of the ... |
Launch of Choice – MTA Tourism Career Awareness Programme - Malta Independent Online
Economic Downturn Has Many Reconsidering Retirement Plans - RedOrbit
Additional resources - Kansas.com
Additional resourcesKansas.com, KS -5 hours ago...Careers for Teens (http://www.quintcareers.com/teen-jobs.html): This site has job and career advice for teens, including part-time and summer employment. |
Workers bust employment stereotypes - NEWS.com.au
Workers bust employment stereotypesNEWS.com.au, Australia -18 hours agoWhile garbage truck drivers continue to earn more than childcare workers there's no financial incentive for men to switch to careers into female dominated ... |
Bye-bye to career employment for Baby Boomer men - Examiner.com
Irene Krechowiecka answers your employment questions - guardian.co.uk
Overt sex bias is losing ground - Buffalo News
Overt sex bias is losing groundBuffalo News, United States -7 hours agoChild care remains a big issue for women, with surveys showing women still feel that they are the primary caregivers and that this can hurt their careers. ... |
Career questions? FFSC can assist you with your goals - Navy Compass
|
|
 |
|
|
RELATED ARTICLES
How to Transform a Boring Note Into A Killer Cover Letter - Part II
In Part I, we covered how to grab the reader's attention with the opening sentence. Now
we'll get them interested, arouse desire, and get them to take action. Let's get moving.
Career Success: Get Ahead of the Crowd
Regardless of where you open your briefcase or palm pilot each day - at a large corporation, a small business or the end of your dining room table ? the key to staying employable the rest of your life is your own creative action. The person who is going to be successful is not going to succeed just because of good work. That is a given. It is expected. Crafting your competitive advantage is what is going to get you ahead in these crazy, changing times. Pat attention to and practice the following three tactics to not only stay in the game but to get ahead of the crowd.
Careers In The Advertising Business Internet Marketing Style
So you are interested in seeking a job with an advertising business or Internet marketing firm? The first step would be to gain enough knowledge in marketing theory and practical applications. A four-year college degree is helpful but those without a college degree can still land a job with a top firm if they have enough real-world experience. You must have a genuine love for advertising to be successful. Often the initial salaries are small and job turnover is high. But with a strong determination, you can succeed in the advertising and Internet marketing field.
Image and Style Count
When I was a child, there was a pool nearby and every year my parents bought us season tickets. My brother and I swam there everyday. One day we were swimming the length of the pool underwater. As I came up at the edge of the pool gasping for air, the lifeguard was there to meet me. He asked if my brother and I would join the swim team. We were so excited; we talked about it for days.
How To Effectively Present All Of Your IT Skills
Effectively present all of your IT skills with the IT Technical Skills Summary - an exceptionally powerful document that should form part of every resume submitted.
What Do You Want From Life?
The tragedy for millions of people is that they never decide
what they want from life and make plans for it. Life will
provide whatever we demand. Most of us don't demand what we
want but simply settle for what our job supplies. Too many
jobs are dead-end with little room for advancement.
Lost Your Job? Ten Ways to Bounce Back!
Whether you've been right-sized, downsized, underutilized, or just plain fired, looking for work is a life-changing experience that rocks your world. Regain your equilibrium with these ten strategies and get back to being your best.
5 Ways to Combat Job Burnout
Job burnout happens when the stress or prolonged frustration of a job or career contributes to emotional and physical exhaustion. The ability to cope with general life stressors outside of work is strained. This combination results in a lack of motivation, fatigue, irritability, and sometimes depression. Job burnout presents a significant challenge for everyone supporting the burned out individual.
The 10 Second Window of Opportunity, Resume Hour Glass
Do you know that a hiring manager just spends 10 second with your resume before deciding to forward or junk it? Ten seconds is all you got, to impress that person to get to the next step of the hiring process - "interviews". I have seen many folks who can easily market themselves in person but they are poor at condensing them in a piece of electronic paper. This article helps you focus on beating the "Resume Hour Glass".
Avoid a Three-ring Circus with These New Interviewing Strategies
I referenced the circus because I just finished another interviewing book that recommends asking for the job before leaving the interview. I can envision up to 15 qualified professionals each asking the interviewer for the job. If each asks for the job, doesn't that make the question null and void ? cross out each other's great gesture? If everyone jumps through the same hoop, performing like a good little circus monkey, what's going to set you apart from other candidates?
Create Your Plan B Before the Layoff Axe Falls
In one short week, the axe fell at a number of companies and thousands of employees were without jobs. Hewlett Packard, Kodak, Ford Motor Company of Canada, PNC Financial and Kimberley Clark each had to make critical business decisions and lay off large numbers of employees. Reasons ranged from "maintaining a tighter rein on costs" to creating a "simpler nimbler" organization". Although the news is usually shocking, layoffs don't just happen. There are usually some subtle signs that changes are coming.
How does one prepare for such an eventuality? By having a plan in place...creating a Plan B. Make it your responsibility to manage your own career, to swim out and meet your ship, not wait until it comes ashore. Such a mindset will help lessen the impact of a layoff, and will enable you to weather the storm if and when it comes. Here are some tips to help with your preparation:
Update Your Resume Today
A friend was just promoted to a position of vice-president of a company. I am happy for him and the first thing I told him after congratulations was "update your resume". He is now in a new league and if and when a headhunter should call or an opportunity to advance presents itself, he must be ready with his paperwork. Ready now, not tomorrow. A prospective employer's first impression of you should be one of preparedness.
10 Key Career Success Questions
At some point in every professional or managerial career, there is a time when one start thinking: Is it time to move on or do something else? However, before you quit your job and take a fling at something else, realistically evaluate your career and potential options by asking yourself these ten career success questions:
Self-Preservation Techniques For The Unemployed
Looking for work can be difficult, frustrating, anxiety-provoking, and demeaning.
What Me? Lie On My Resume? Who Will Know?
The temptation to lie on a resume is great! How can it hurt if I stretch
the truth a bit? Employers see lots of resumes. How are they going to
know who lies and who doesn't?
How To Write The Perfect Cover Letter: Be Brief--And Be Gone!
The best cover letters are 'one-page wonders.' Why? Because they suit today's busy employers who are already overloaded and often overwhelmed. The best way to catch their attention is to 'be brief?and be gone.' Leave them wanting more?so they'll call you for an interview?which is just what you hope for. Write a letter that makes your point about the job you want, displays your enthusiasm, and clearly asks for the opportunity to meet in person.
10 Keys to Getting Paid What You?re Worth!
Asking for money is so taboo in our culture that most of us shake in our shoes when we think about negotiating salary. It conjures up our insecurities about not being good enough, not knowing enough, or not being considered valuable enough. We worry that the company will rescind its offer if we ask for what we're worth.
The Art of Selling Yourself!
To "sell" oneself on paper is not easy. Creating a resume is a design and construction job and a test of your writing skills as well. A resume can either be self written or written with professional help.
Your Next Performance Appraisal: Make It Work For You
In the rush of everyday work, it can be difficult to think about your own career development. An appraisal is a key opportunity to identify your strengths, areas that need improvement and plans for your future.
Tips for Terrific Telephone Interviews
Telephone interviews don't just happen; they are the result of action you have taken. For example, when you are networking and the company representative becomes interested in your skills; when a company representative calls you in response to a résumé you have sent; or when you have previously set up the telephone meeting. Your goal is to achieve a face-to-face meeting at the end of the call.
|
